(737) 777-0555 Fax: (737) 777-0556 sales@nkbctx.com

FAQs

<div class="titleLine display_None"><hr/></div> <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <div class="u_1226846475 dmRespRow" style="text-align: center;" id="1226846475"> <div class="dmRespColsWrapper" id="1160459052"> <div class="dmRespCol small-12 medium-12 large-12" id="1497781869"> <div class="dmNewParagraph" data-dmtmpl="true" id="1378951640" data-editor-state="closed" data-uialign="center"><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Do you have a showroom, and is your showroom open to the public?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: Yes, our showroom is open to the public. We have a 30,000 SF warehouse and showroom located on the frontside of the Heritage Crossing Business Park by IH-35 N. <!-- [et_pb_line_break_holder] -->2121 Scarbrough Dr, Austin, TX 77073.</div><div style="text-align: left;"><b><span style="font-weight: 700;"><br/></span></b></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Where are National Kitchen & Bath Cabinetry LLC's cabinets manufactured?</span></b></div><div style="text-align: left;">A: National Kitchen & Bath Cabinetry LLC's cabinets are manufactured in Mainland China.</div><div style="text-align: left;"><b><span style="font-weight: 700;"><br/></span></b></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: How many styles of cabinets do you offer?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: We currently have 5 door styles and we will be coming out with others in early April 2019.</div><span style="font-weight: 700;"><div style="text-align: left;"></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: What wood material is used for National Kitchen & Bath Cabinetry LLC's cabinetry?</b> <!-- [et_pb_line_break_holder] --></div></span><div style="text-align: left;"><b></b></div><div style="text-align: left;">A: All of our cabinets are made from maple wood. All cabinet parts made from solid maple are: doors, drawers, frames, moldings, corbels, post, decoration parts, etc. Plywood is used for our cabinet box construction. Absolutely no compressed woods or particle boards are used.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Are all cabinets soft-closed?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: Yes. All of our cabinets come with 6-way adjustable European hidden metal soft-close hinges on the door, and full extension, under-mounted, soft-close, steel concealed glides for the drawers.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Do I need a finished end panel for the exposed cabinet side?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: No. End panels are not required since all of our cabinet sides are stained/painted to match.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: How thick are cabinet doors, frames & construction box?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: Doors and frames are ¾” thick. Cabinet boxes are ½” thick.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Are glass shelves and inserts included with glass cabinets?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: No. Wall glass cabinets are constructed with wall cabinet boxes and shelves. Glass shelves and inserts are sold separately.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: What type of glass do you carry for wall glass cabinet?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: We only carry tempered glass for our cabinets. Tempered glass is a type of safety glass which is more safe and less likely to cause injury. We have clear and frosted glass inserts, clear glass shelves (packed and sold separately).</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Is your cabinetry safe and certified?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: National Kitchen & Bath Cabinetry LLC. is California Air Resources Board (CARB) Compliant and certified. CARB has helped to create laws to protect people and the environment against the harmful effects of formaldehyde.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Do you sell countertops?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: No. We do not sell countertops.</div><div style="text-align: left;"><br/></div><div style="text-align: left;"><b><span style="font-weight: 700;">Q: Do you sell kitchen and bath sinks? Hardware?</span> <!-- [et_pb_line_break_holder] --></b></div><div style="text-align: left;">A: Yes. We only sell to authorized National Kitchen & Bath Cabinetry LLC. contractors, dealers, builders, and retailers.</div></div></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --> <div class="u_AboutServices dmRespRow dmDefaultListContentRow" style="text-align:center" id="AboutServices" data-anchor="About Services"> <div class="dmRespColsWrapper" id="1263370600"> <div class="large-12 medium-12 small-12 dmRespCol" id="1782462962"> <h2 class="dmNewParagraph u_1160449723" id="1160449723" style="display: block;" data-element-type="paragraph"><div style="text-align: center;"><span style="color: rgb(255, 255, 255); font-size: 30px; line-height: normal;">About Services</span></div></h2></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --> <div class="u_1133445460 dmRespRow" style="text-align: center;" id="1133445460"> <div class="dmRespColsWrapper" id="1947458644"> <div class="dmRespCol small-12 medium-12 large-12" id="1911996939"> <div class="dmNewParagraph" data-dmtmpl="true" id="1473912029" data-editor-state="closed"><div style="text-align: left;"><span style="font-weight: bold;">Q: Do you offer shipping, and how will cabinets be shipped?</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: Yes, our products are shipped via popular freight logistic companies (FedEx, UPS, USF REDDAWAY, YRC, etc.). Cabinets are packaged individually in boxes, placed onto a pallet with shrink wrap. Then, orders will be shipped to different locations such as a business with or without a loading dock and forklift, residential, or construction sites. All destinations must be tractor trailer accessible.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: bold;"><br/></span></div><div style="text-align: left;"><span style="font-weight: bold;">Q: Do you offer delivery, and how will cabinets be delivered?</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"></div><span style="font-weight: 400;"><div style="text-align: left;">A: Yes. National Kitchen & Bath Cabinetry LLC offers delivery to customers with a delivery address within a 60-mile radius of our warehouse in Austin, TX. For all customers who have requested delivery, we will contact by phone the night prior as a reminder. We will usually send out a reminder (via text message, phone call, and/or email) when orders are out for delivery.</div><div style="text-align: left;"></div></span><div style="text-align: left;"><span style="font-weight: bold;"><br/></span></div><div style="text-align: left;"><span style="font-weight: bold;">Q: When can I expect to pick up my cabinets?</span> <!-- [et_pb_line_break_holder] --></div><span style="font-weight: 400;"><div style="text-align: left;"><span style="font-weight: inherit;"></span></div><div style="text-align: left;">A: Our customers are expected to pick up orders as scheduled. If everything is in stock, customers can pick up their product(s) on the same day or on the next business day (depending on order size and time of order confirmation).</div></span><div style="text-align: left;"></div></div></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --> <div class="u_AboutClients dmRespRow dmDefaultListContentRow" style="text-align:center" id="AboutClients" data-anchor="About Clients"> <div class="dmRespColsWrapper" id="1550603502"> <div class="large-12 medium-12 small-12 dmRespCol" id="1982088802"> <h2 class="dmNewParagraph u_1394648240" id="1394648240" style="display: block;" data-element-type="paragraph"><div style="text-align: center;"><font color="#ffffff"><span style="font-size: 30px; line-height: normal;">About Clients</span></font></div></h2></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --> <div class="u_1299682109 dmRespRow" style="text-align: center;" id="1299682109"> <div class="dmRespColsWrapper" id="1731100049"> <div class="dmRespCol small-12 medium-12 large-12" id="1966228348"> <div class="dmNewParagraph" data-dmtmpl="true" id="1289411765" data-editor-state="closed" data-uialign="center"><div style="text-align: left;"><b>Q: Do you sell cabinets to homeowners?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: No. Our main clients are builders, contractors, retailers, or anyone licensed and related to the cabinet/construction industry.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: How can I become a National Kitchen & Bath Cabinetry LLC dealer?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: You can fill out our new customer application on our website icon <font style="color: rgb(197, 7, 0);">“Become A Dealer”.</font> <!-- [et_pb_line_break_holder] -->If you have any questions or need immediate assistance, you can call us at (737) 777-0555 or email us at <a href="mailto:sales@nkbcinc.com" file="false"><font style="color: rgb(7, 76, 143);">sales@nkbctx.com</font></a>.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"></div></div></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --> <div class="u_ProductWarranty dmRespRow dmDefaultListContentRow" style="text-align:center" id="ProductWarranty" data-anchor="Product Warranty"> <div class="dmRespColsWrapper" id="1181016442"> <div class="large-12 medium-12 small-12 dmRespCol" id="1023410263"> <h2 class="dmNewParagraph u_1547379787" id="1547379787" style="display: block;" data-element-type="paragraph"><div style="text-align: center;"><font color="#ffffff"><span style="font-size: 30px; line-height: normal;">Product Warranty & Company Policy</span> <!-- [et_pb_line_break_holder] --></font></div></h2></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] --> <div class="u_1280930706 dmRespRow" style="text-align: center;" id="1280930706"> <div class="dmRespColsWrapper" id="1741386529"> <div class="dmRespCol small-12 medium-12 large-12" id="1041222132"> <div class="dmNewParagraph" data-dmtmpl="true" id="1852285414" data-editor-state="closed"><div style="text-align: left;"><b>Q: What is the National Kitchen & Bath Cabinetry LLC. warranty?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: One year limited warranty: National Kitchen & Bath Cabinetry LLC. warrants that all cabinets sold by National Kitchen & Bath Cabinetry LLC are free from defects in material and workmanship for a period of one year from the date of purchase. This warranty does not include labor for removal or replacement of defective part. This warranty applies only to the original purchaser and is not transferable to any other party. This warranty does not extend to defects caused by improper handling, storage, installation assembly or disassembly, damage, product modifications, exposure to the elements, misuse, abuse, or negligence. <!-- [et_pb_line_break_holder] -->Variations and environmental exposures not covered. By purchasing the product, the original purchaser acknowledges that natural wood may vary in texture, color, and wood grain and it may exhibit subtle changes as it ages. Sunlight, some, moisture, household cleaners, and other environmental conditions may cause the materials to vary from their original color and to warp, split, or crack. These variations are considered to be natural and related to the environmental exposure of the product and are not covered under this warranty. </span></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: What is your return policy?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: Cabinets may be returned or exchanged (as long as order is still protected under warranty) for instore credit. There will be no charges for returns upon approval, within 10 days of the pickup/delivery/ship date. After 10 days, there will be a 25% handling/restocking charge. Products must be in re-saleable condition and accompanied with a receipt or paid invoice with no exceptions. Customers will receive an in-store credit at the time the merchandise is returned.<!-- [et_pb_line_break_holder] -->Absolutely no returns or exchanges can be made on any assembled or modified cabinets and special orders such as sinks, faucets, handles, knobs, accessories, closeout items, and etc.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: What’s your company payment method?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: We accept company credit cards (Visa / Master), cashier checks, money orders, cash, company checks, and wire transfer. </span></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: What is your payment policy?</b></div><div style="text-align: left;"> <span style="font-weight: 400;">A: Our company policy requires a 50% down payment for all orders (assembled or unassembled). The order will be paid in full on the order pickup/delivery/ship date.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: What is your delivery policy?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: National Kitchen & Bath Cabinetry LLC offers delivery to customers with a delivery address within a 60-mile radius of our warehouse in Austin, TX. For all customers who have requested delivery, we will contact by phone the night prior as a reminder. We will usually send out a reminder (via text message, phone call, and/or email) when orders are out for delivery.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: Is there a delivery cancellation fee?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A:If a customer cancels a delivery or changes their delivery date at the last minute, we may charge a cancellation fee. All delivery orders are placed onto the truck the evening prior to the delivery date. As a courtesy, if you think you may have a reason to delay or cancel your delivery, please contact us in advance (at least 3-5 business days) to avoid a cancellation fee.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><b><br/></b></div><div style="text-align: left;"><b>Q: Are there any storage fees if I can’t pick up my orders on time?</b> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"><span style="font-weight: 400;">A: Yes. Our customers are expected to pick up orders as scheduled. Orders left in our warehouse become a hazard and are subject to damage as they may be moved around to make way for other orders/activity. Delayed pickup/delivery/shipping including assembled cabinets are subject to a storage fee of $20.00 per day. If you think you may have a reason for the delay of a pickup/delivery/shipping, please contact National Kitchen & Bath Cabinetry LLC in advance (at least 3-5 business days) to avoid storage fees.</span> <!-- [et_pb_line_break_holder] --></div><div style="text-align: left;"></div></div></div> <!-- [et_pb_line_break_holder] --></div> <!-- [et_pb_line_break_holder] -->
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